Our Complaints and Feedback Policy is The Wright Care’s commitment to a positive complaints culture within our organisation, from the highest management levels to our frontline staff.

The policy provides the foundation for all other quality complaints management and resolution framework components.

The policy also guides our staff and participants (who may wish to make a complaint or provide feedback).

 It is our policy to follow the principles of procedural fairness and natural justice and comply with the requirements under the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 and NDIS (Procedural Fairness) Guidelines 2018.